Confidentiality & Privacy Policy

Your Privacy, Our Promise
 
At TheraPea, we believe that feeling safe is the foundation of meaningful therapy. Knowing that what you share stays protected allows you to open up, explore, and heal, and that trust is something we take seriously.
This page explains how we handle your personal information, what confidentiality means in the context of therapy, and the rare situations where we may be required to act differently.

 
What Confidentiality Means at TheraPea
 
Everything you share in your sessions, your thoughts, feelings, experiences, and personal details, is held in the strictest confidence. We will not share any information about you or your sessions without your written permission.
Your records are stored securely, password-protected, and accessible only to those directly involved in your care.

 

The People Who May Have Limited Access
 

Running a therapy practice involves a small team. In the interest of transparency, here's who may have limited access to certain information, and why:
 

Your Therapist's Peers — On rare occasions, your therapist may consult with a trusted colleague to ensure you're receiving the best possible care. If this happens, no identifying details are shared, and the same confidentiality standards apply.

Administrative Staff — Our team may handle scheduling, billing, or quality assurance. They are trained in privacy practices and are held to the same confidentiality standards as our therapists.

 

When Confidentiality Has Limits
 

We want to be upfront with you: there are a small number of situations where we may be legally or ethically required to share information. These are not taken lightly, and we will always speak with you first wherever possible.
 

Your Safety — If we have serious concerns that you may be at risk of harming yourself, we may need to reach out to a trusted person in your life or take steps to ensure your wellbeing. We will involve you in this process and seek your input before acting.

Safety of Others — If we believe someone else may be in danger, we are legally required to act. This includes reporting suspected abuse of a child, a vulnerable adult, or an elderly person, or alerting the relevant authorities if we believe someone faces a serious threat of harm.

Legal Requirements — If we receive a court order or a lawful government request, we may be required to share specific information. In any such situation, we will only share what is strictly necessary.

 

Online Therapy & Your Privacy
 

TheraPea offers therapy through secure, encrypted video and audio platforms. Your rights and confidentiality protections are exactly the same as in-person sessions. A few things worth knowing:
 

• We encourage you to join sessions from a private, quiet space using a secure internet connection.

• While we take every precaution, online communication carries some inherent risks, including occasional technical disruptions.

• You have the right to pause or stop online therapy at any time — this will never affect your access to care.

• If in-person therapy would better suit your needs, we'll help connect you with the right support.
  
   

Crisis & Emergency Situations
 

If you are ever in immediate danger or experiencing a crisis, please do not wait to reach out to us. Please contact emergency services by calling 108 (in India),or go to the nearest hospital or crisis-oriented facility in your area for immediate support.

While we're here to support your mental health journey, we may not always be able to respond in real time. We can, however, help connect you with the right resources when you need them.
 

Your Records
 

Your therapist keeps confidential session notes as part of your professional care. These are stored securely and are never shared without your explicit written consent, except in the circumstances described above.
 

Questions or Concerns?
 

We know that privacy policies can feel a bit daunting. If anything here is unclear or you'd like to talk through how your information is handled, please don't hesitate to bring it up with your therapist, we're happy to have that conversation.
 

Your comfort and trust mean everything to us.